eNPS (Employee Net Promoter Score) measures how willing employees are to recommend the company as a place to work, based on the question: “How likely are you to recommend the company to a friend or colleague?” (a 0–10 scale).
How it is calculated
Classify respondents by score:
- Promoters: 9–10
- Passives: 7–8
- Detractors: 0–6
eNPS = % Promoters − % Detractors, giving a result from −100 to +100.
How to read it
- An eNPS > 0 means more promoters than detractors.
- More important than the absolute number is the trend across rounds and the difference between groups (department, level).
How to act
Read eNPS alongside scores by theme to understand why: detractors typically drop on pay/benefits, recognition, or their direct manager. Focus on the one or two highest-impact drivers rather than fixing everything at once.